Refunds
Last updated 9 October 2026
The short version
Cancel any time from your account, and your plan runs to the end of the month you have paid for. We do not refund the unused part of a month. We do refund when the mistake is ours: a charge taken twice, a charge after a cancellation had already taken effect, or a fault on our side that stopped the service working and that we could not fix.
How it works
1Cancel from Billing in your account, if you want the plan to end.
2Ask with the form on this page. It is the only way to ask, never by email.
3The answer comes in My tickets and by email. An approved refund goes back to your card in 5 to 10 working days.
Before a chargeback
Talk to us first. While a card dispute is open, the account can be paused.
Card charges appear as DEVELOPERDATA.NET. Billing questions: https://developerdata.net/support?tab=charge